We offer a 48-hour money-back guarantee if the software doesn't work after verification. To be eligible for a refund, you must contact our support team within 48 hours of your purchase with a detailed explanation of the issue you're experiencing.
To request a refund, please email support@gmapextracts.com with your order number and a detailed description of the issue. Our support team will work with you to troubleshoot any problems. If we cannot resolve the issue and confirm that the software is not functioning as advertised, we will process your refund.
Once approved, refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
We do not offer refunds for the following reasons:
- After the 48-hour refund period has expired
- If you have violated our Terms of Service
- If the software is working as advertised but doesn't meet your specific needs
- If you're unable to use the software due to incompatibility with your system that was clearly stated in our system requirements
To verify that the software is not functioning as advertised, our support team may request additional information, screenshots, or remote access to your system to diagnose the issue. Refunds will only be processed after we have verified that there is a legitimate issue with the software that cannot be resolved.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our software after any changes to this policy constitutes your acceptance of the new terms.
If you have any questions about our refund policy, please contact us at support@gmapextracts.com.